Big Volcano® Visitor Guide

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Big Volcano® Privacy Policy

Locality map

Locality map

Thank you for visiting Big Volcano® Tourism Marketing & Media’s website (we’ll call it “Big Volcano®” for short).

Our main website address is https://www.bigvolcano.com.au, but you can also reach us via: bigvolcano.net • sunrisecoastncountry.com.au • travelbiz.com.au • visitbigvolcano.com

This privacy policy applies across all these URLs unless stated otherwise.

Map © Locality map by David Palmer

This statement explains how we collect, use, and protect your information. It also covers requirements under:


Last updated: August 9, 2025. (Updates include affiliate partner and provider link checks, Google and Mailchimp service updates, Stay22 redirection notice, social media updates, removal of Twitter, and inclusion of the Clickio Consent CMP.) Previous version: 20 January 2023

Personal Information

We don’t collect personally identifiable information (PII) about you unless you choose to share it—via a contact form, email, phone call, newsletter sign-up, or in person.

Any details you provide are used only for the purpose you supplied them.

PII includes details like your name, email address, mailing address, and phone number. If you’re contacting us as a business, it may also include your trading name, ABN, or business registration number.

We might request this information to respond to your enquiry or provide a service.

We’ll never sell, rent, or share your information outside Big Volcano® unless:


If we do disclose information, we’ll comply with relevant privacy laws and ensure it’s handled securely.

Collecting Information

When you visit bigvolcano.com.au, some general technical data is collected automatically. This helps us understand how people use the site and improve it. We may collect:


This information is anonymous—it’s not linked to you personally—and is used only to improve your experience.

We also use services like Sitelevel, Hotjar, and Google Analytics to better understand how visitors interact with the site. (See details below.)

Cookies

A cookie is a small file sent to your browser when you visit a website. It stores information about how you use the site but doesn’t contain personal details or access your device.

We don’t set cookies ourselves. However, some third-party services we use—such as analytics, search, and booking providers—set cookies to function properly.

Third-Party Services

Some site features, such as pop-up questions (“Did you find what you were looking for?”), are optional and anonymous. They only appear if JavaScript is enabled in your browser.

Cookies for these features usually expire within 12 months and don’t collect personal information unless you provide it.

Search by Sitelevel

We use Sitelevel.com for site search. It sets temporary cookies and provides anonymous reports on what people search for and whether they find it.  No personal data is collected via the search box.

Sitelevel Privacy Policy

Hotjar

Hotjar helps us understand how visitors use our site—such as how long you stay on a page or which links you click. It uses cookies and similar technologies to collect data, stored in a pseudonymised way. Neither Hotjar nor we use this to personally identify you.

Hotjar Privacy Policy • Opt Out of Hotjar Tracking

Intuit Mailchimp

We use Mailchimp (part of Intuit) for email newsletter sign-ups, specifically for updates to our weekly markets directory. Our sign-up forms are GDPR-compliant.

Mailchimp uses tools like web beacons to track email opens, clicks, IP addresses, and times—helping us improve communications.

If you haven’t signed up, this doesn’t apply.

Mailchimp Cookie Statement • Intuit Global Privacy Policy • Mailchimp Terms of Use

Affiliate Programmes

We currently partner with:


If you click one of our affiliate links and make a booking or purchase, we may receive a small commission—at no extra cost to you.

These services use cookies to track sales and referrals (typically expiring within 30–90 days).

You’ll be subject to the provider’s Terms and Privacy Policy when making a booking or purchase:

Booking.com Privacy • Wotif Privacy & Cookies • Redbubble Privacy

Stay22

Our Booking.com and Wotif links are redirected via Stay22.com, which uses cookies and tracking tools to gather:


Stay22 uses this information for referral tracking and service improvement.  We don’t receive any personally identifiable data from Stay22.

Stay22 Privacy Policy

Ko-fi Donations

We accept support through Ko-fi.com, where you can donate, tip, or subscribe.  You may see a Ko-fi button or link in articles, emails, or social media posts.

Ko-fi Terms • Ko-fi Privacy Policy • Ko-fi Cookie Policy

Google Services

We use:


AdSense uses cookies to display relevant ads based on browsing activity. Clicking an ad may result in a small commission for us.

By default, Google shows personalised ads unless you opt out. You can manage your ad settings or read Google’s Advertising Privacy page.

Google Analytics helps us measure site performance without tracking you personally. We’ve set data retention to 14 months and turned off remarketing features.

YouTube videos may set cookies to track views anonymously.

To meet EU requirements, we use Clickio Consent, a certified Consent Management Platform that lets you manage cookie preferences clearly and legally.

Social Media

Embedded content from platforms such as:


may set cookies—even without direct interaction—and collect basic visit data.

Privacy and cookie policies:

Your Choices

You can manage your privacy by:

Clickio Consent

When you first visit our site, the Clickio CMP banner lets you:


Clickio ensures cookies—whether ours or third-party—are only activated with your permission.  You can update choices anytime by clicking the Clickio icon (bottom-right corner of your screen).

Refusing Cookies

Most browsers let you block or delete cookies—check your browser’s Help section for instructions.  Extensions like AdBlock, Ghostery, or Google’s Opt-Out Add-on can further reduce tracking.

Note: some site features may not work properly without cookies.

Linking to Other Sites

We sometimes link to other websites we think are useful or relevant.  We can’t control how those sites handle privacy or cookies—check their policies before use.

A link from us doesn’t mean we endorse everything they do or sell.

No-Tracking Links

Where possible, we use plain links to our social profiles—no cookies, no tracking.  If you want to like or share something, please log in to your own account.

Security

We take privacy and security seriously.  Our processes are reviewed regularly and our systems are kept up to date to help protect your information.

Changes to This Statement

We may update this policy occasionally—check back periodically for any changes that might affect you.  This document is not intended to create legal obligations or contracts.

Contact Us

We’re always happy to hear from you. If you want to send us an email, we’ll forward it to the best person on our team.

Please remember that regular email isn’t encrypted and could potentially be intercepted in transit. If you need to share sensitive information, please choose a more secure method.

Mail:


Data Controller:  Big Volcano® Tourism Marketing & Media is the data controller for the personal information collected on this site.



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